Description
This high-impact, on-demand course has been designed to give fleet controllers the essential knowledge, skills, and confidence needed to perform their role effectively while driving operational efficiency across the transport business.
As a fleet controller, you are at the very heart of day-to-day operations. Your actions directly influence safety, customer satisfaction, cost control, and overall business performance. That’s why this course is built to be practical, engaging, and relevant — giving you the tools to succeed from your very first shift.
Throughout this course, you’ll learn:
- Why your role is so important and how it connects with every part of the business.
- The interpersonal skills every controller should master.
- How to keep customers updated and why communication is key.
- The importance of daily load capturing, driver fatigue management, and incident reporting.
- How to get the best from your telematics systems.
- Best practices for driver management, diesel planning, and tyre care.
- And finally, the basic controls of trucks and trailers, plus how to ensure smooth handovers between shifts.
By the end, you’ll be equipped with practical strategies to streamline operations, improve safety, and add real value to your business.
- Why Your Role as a Fleet Controller Is Important
- How Your Role as a Fleet Controller Ties in With the Rest of the Business
- What Interpersonal Skills Should a Fleet Controller Have
- The Importance of Customer Updating on Loads
- Daily Capturing of Loads
- Fatigue Management
- Getting the Most Out of Your Telematics Systems
- Incident/Accident Reporting and Investigation
- Daily Handover Communication to the Next Shift Change
- Management of Drivers
- Diesel Planning and Consumption Management
- The Basic Controls of a Truck and Trailer
- Tyre Management Essentials